The time of yr, when Cisco shoppers and companions converge for every week at Cisco Reside, has come once more! This may be a time for Cisco Buyer Enjoy (CX) to have fun the successes of our shoppers publicly with the Cisco CX Buyer Hero Awards. I’m all the time excited to acknowledge our CX Buyer Hero Award winners, and much more so when our shoppers’ achievements develop into an increasing number of spectacular each and every yr, all whilst development a greater long run with assist from the Cisco Buyer Enjoy (CX) crew.

The day past, we introduced our Cisco CX Buyer Hero Awards to seven exceptional EMEA shoppers who demonstrated excellence in a particular class. Those shoppers have been decided on from a big pool of nominations throughout more than one industries.

Now let’s expose the winners!

CX Buyer Hero of the Yr: Saudi Telecom

The CX Buyer Hero of the Yr is the highest award, for the buyer who has accomplished probably the most spectacular results thru collaboration with Cisco CX. Saudi Telecom (stc) is a number one provider supplier within the EMEA area, with a world presence in 34 nations serving greater than 20 million shoppers. The corporate used to be a number of the first within the area to release 5G networks and used to be thought to be some of the quickest in deploying 5G networks globally. As a part of their electronic transformation technique, stc partnered with Cisco to strengthen their current transformational tasks and co-develop new industry-leading projects. Running in combination, stc and Cisco CX have larger agility, digitized, stepped forward finish buyer enjoy, and reinforced cybersecurity danger functions. stc innovation continues to set the bar for lots of different provider suppliers.

Please sign up for us in congratulating stc!

Virtual Transformation Trailblazer: HSBC

The Virtual Transformation award highlights a buyer that has accomplished spectacular results with electronic transformation thru a partnership with Cisco CX. HSBC is likely one of the international’s biggest banking and monetary products and services organisations, with workplaces in 62 nations and territories. HSBC is innovating at velocity and scale – thru its Imaginative and prescient 27 era technique – to ship digital-first banking for its shoppers throughout its international community. Our hero Petek Ergul, Managing Director, International Head of CTO Carrier Control at HSBC, has partnered with Cisco on a 2-year agile transformation program which is using automation around the undertaking, leading to diminished prices and contributing to HSBC’s era objectives.

Please sign up for us in congratulating HSBC!

Cybersecurity Excellence Award: O2 Czech Republic

This award acknowledges a buyer that has bolstered its safety posture to proactively give protection to and protect its IT infrastructure, thru partnership with Cisco CX. O2 Czech Republic is the most important supplier of telecommunications products and services within the Czech marketplace. These days, it operates nearly 8 million cellular and glued strains, making it some of the main suppliers of totally convergent products and services in Europe. Our hero Petr Havíček, Senior Community Specialist at O2 Czech Republic, and his crew partnered with Cisco to support cybersecurity functions, configurations, and foundations. In consequence, community reliability has bolstered, bettering the tip buyer enjoy. O2 has additionally discovered time financial savings and stepped forward operational abilities.

Please sign up for us in congratulating O2 Czech Republic!

Outstanding Innovation Award: adidas

The Innovation Award celebrates a buyer that has accomplished wonderful inventions thru collaboration with Cisco CX. The most important sports clothing producer in Europe, adidas sells its merchandise in additional than 160 nations thru their roughly 2,000 retail retail outlets unfold throughout 3 vital segments, 15,000 mono-branded franchise retail outlets, 150,000 wholesale doorways, and greater than 50 e-commerce websites. This, together with its massive spouse ecosystem, created a extremely complicated surroundings. Hero Sandra Huber, VP of ÎT Infrastructure at adidas, collaborated with Cisco CX to strengthen visibility into {hardware} and tool lifecycle for greater than 20,000 gadgets thru CX Cloud. As well as, the adidas and CX groups labored in combination to put into effect Catalyst Middle as a part of the adidas community automation technique. Now, with higher visibility into their belongings, the adidas crew will also be extra proactive to perform their IT community automatic and extra environment friendly.

Please sign up for us in congratulating adidas!

Operational Excellence: H&M

This award recognises a buyer this is innovating thru using Cisco Luck Tracks/CX Cloud and has accomplished tangible enhancements consequently. H&M Workforce is an international style and design corporate with over 4,700 retail outlets in 76 markets and 56 on-line markets. H&M’s international networking crew has two number one focal point spaces: potency and data-driven determination making. Our hero Anders Baer, International Networking Lead for H&M, and his crew, sought after to strengthen the method for managing and monitoring their community belongings, with a specific emphasis on their SD-WAN portfolio. H&M joined the CX Cloud Beta program to boost up their utilization and adoption of CX Cloud and achieve early get right of entry to to new CX Cloud options. In consequence, they now have a transparent view in their international put in base and will proactively keep on most sensible of any safety threats that would doubtlessly put their international community (retail, warehouses, and workplaces) in danger.

Please sign up for us in congratulating H&M!

Exceptional Automation: Du Telecom

This award celebrates a buyer who has joined forces with Cisco CX to dramatically change into IT operations thru automation. Du Telecom, some of the two primary telecom operators within the United Arab Emirates, launched into an automation adventure with Cisco 4 years in the past. Hero Fatima AlDaghar, Director of Delivery Community Making plans at Du, and her crew, partnered with Cisco CX to make sure operational potency and efficient control of the supply of greater than 40 automation use instances. Thru Cisco’s automation products and services, Du has accomplished exceptional results, together with stepped forward operational potency, diminished provider supply instances, and diminished dangers related to guide processes. Community reliability has additionally stepped forward, resulting in fewer community incidents and larger buyer delight.

Please sign up for us in congratulating Du Telecom!

Sustainability Excellence: Expo Town Dubai

The Sustainability award acknowledges a buyer attaining their sustainability objectives thru operating with Cisco CX. Expo Town Dubai used to be decided on to host the United International locations Local weather Trade Convention (COP28) in 2023. COP summits are usually constructed on a greenfield on account of their distinctive necessities for tough, seamless, and protected networks. Expo sought after to reuse the present community infrastructure to turn dedication to a sustainable resolution. Our hero Eman Al Awadhi, Vice President of Community and Cyber Safety at Expo Town Dubai, and her crew partnered with Cisco CX for the design, implementation and community operations of the entire COP28 community (in line with the present Expo Town community) protecting WIFI, Core, SDA and cybersecurity, effectively repurposing and using greater than 90% of the present community infrastructure.

Please sign up for us in congratulating Expo Town Dubai!

Celebrating Our Heroes

The CX Buyer Hero Awards acknowledge the implausible paintings our shoppers are attaining of their industries, have fun their excellence, and encourage others with their good fortune. We thank our EMEA 2024 winners for his or her persevered give a boost to and partnership with Cisco CX, and we’re taking a look ahead to seeing what else will also be completed in combination.

To discover extra CX buyer hero tales, discuss with our Buyer Tales Index – a library of reports highlighting how Cisco products and services shoppers are remodeling and innovating to power affect of their organizations and internationally.

See a few of our most up-to-date tales right here:

• Coles– Effectively serving to to make sure a strong and proactive community surroundings at Coles.
• Aerolineas Argentinas– Larger visibility to proactively arrange and protected the community at main Argentinian Airline
• BT– Automating and turning in new structures quicker and enabling hybrid operating at UK provider supplier.

If you have an interest in sharing your personal buyer tale, hook up with us at cxcustomerstories@cisco.com. We’d like to exhibit you! Keep tuned and apply @CiscoCX on Twitter for extra CX updates!

Don’t have a tale to inform simply but? We will let you construct it, proper together with your community!

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