One in every of my favourite issues I am getting to do in my function at Cisco is speak about our wonderful shoppers. Actually, I in most cases get the dignity of writing the weblog about our CX Buyer Hero Award Winners at occasions like Cisco Are living 2023 a couple of weeks again.

With the ability to rejoice our shoppers’ successes is at all times a spotlight at occasions, however buyer innovation, onerous paintings, and engagement with Cisco Buyer Revel in (CX) aren’t restricted to only a handful of huge occasions every yr. The ones efforts proceed across the clock, on a daily basis of the yr.

I even have the dignity of main a staff of pros who determine shoppers with wonderful tales; have interaction with the ones shoppers; and submit a wealth of improbable CX buyer tales all the way through the yr. With that during thoughts, I’m going to proportion many of those tales with you, between our massive buyer occasions.

First up is a up to date tale from Trident Technical School in South Carolina. As the biggest technical faculty within the state, Trident Technical School has just about 12,000 scholars enrolled every yr. Former pupil, and present CIO of Trident Technical School, MG Mitchum used to be taking a look to supply protected, available, and leading edge tutorial services and products. He and his staff labored with Cisco Products and services to supply a unbroken revel in for college kids to get right of entry to information and be told extra successfully.

I will move on about it, because it’s a really perfect tale, however I will not inform it any higher than MG Mitchum himself. I beg you to take a second and listen to what the CIO needed to say about running with the Cisco Products and services staff.

As you noticed, Trident Technical School wanted to supply a protected community revel in for college kids. They’d a restricted set of assets, together with IT body of workers, they usually nonetheless had to deploy new applied sciences with out disrupting carrier. The CX staff used to be in a position to lend a hand Trident Technical School with the ones demanding situations, and most significantly, they helped the school maximize its funding in Cisco merchandise they already owned. If you want to peer the total suite of Cisco answers used on this tale, you’ll get extra main points on our “Securely handing over schooling at Trident Technical School” tale web page.

In fact, this is only one decided on spotlight from the entire nice CX buyer tales I am getting to peer steadily. To discover extra of our buyer tales, please consult with our Buyer Tales Index – a catalog of reports highlighting how Cisco services and products shoppers are reworking and innovating to force have an effect on of their organizations and the world over. I’ll proceed to pick out a few of these to function alongside the way in which.

Extra importantly, if you have an interest in sharing your individual buyer tale, connect to us at cxcustomerstories@cisco.com. We’d love to listen to from you. Keep tuned and practice @CiscoCX on Twitter for extra CX updates.

Don’t have a tale to inform simply but? Our staff will let you construct it, together with your community.

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